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Hailing from Richmond, Virginia, Dr. Tobias Keene brings a bit of unabashed Southern hospitality to all his patients. He moved to Washington, D.C. over thirty years ago as a freshman at Ivy College. Right after graduation, he attended World University’s School of Dentistry. Before opening Keene Dental in 1994, he worked for free clinics and some of the finest practices in the District. He is part of the 123 Dental Association and stays up-to-date on the latest dental discoveries. When not striving to keep his patients happy and healthy, he’s enjoys hiking with his family in Rock Creek Park. https://images.squarespace-cdn.com/content/v1/603d40275646d67cf7c025b5/fe47491a-ab0e-4142-b693-4505615d54f9/Eric%27s+Professional+Pic.jpg Our Team - Eric Hopkins II, MBA, BSc S+ Associate Consultant Eric is a S+ Associate Consultant specialising in Business Process Improvement including project management, organization design, team building, and optimising business operations in various international and regional organisations. Eric holds a Master of Business Administration (MBA) from HULT INTERNATIONAL BUSINESS SCHOOL—Shanghai, China and a Bachelor of Science in Engineering from PRINCETON UNIVERSITY certified in Operations Research, Financial Engineering, and Management Systems In his fifteen (15) year career some of his notable achievements have been decreased account opening time at Trinidad’s #1 bank by 48%, restructured financial and organization structure of $80 million USD for the Washington D.C. Public School division. His skillsets include: Process Mapping and Modeling, Process Optimization, Budgeting and Valuation, Project Management, Team Building, Organization Design, Optimization (RACI), Balanced Scorecard Strategic Planning, Vendor Relationship Management. Affiliations:  Each One Teach One (EOTO) - Taught math/english to primary school students, represented the charity arm on the Parish Council; Heliconia Foundation for Young Professionals, VP Policy - drafted budget recommendations/critiques for Trinidad and Tobago Gov’t, drafted COVID Recovery Document, among many other policy documents; Member of the Year, Rhode Island Young Professionals. https://images.squarespace-cdn.com/content/v1/603d40275646d67cf7c025b5/27e268e8-2f62-40d3-8a46-41650d32379d/sasha+dhoray.jpg Our Team - Sasha Dhoray, MBA BSA KPIA Senior S+ Associate Consultant Tobias Keene, D.D.S. Hailing from Richmond, Virginia, Dr. Tobias Keene brings a bit of unabashed Southern hospitality to all his patients. He moved to Washington, D.C. over thirty years ago as a freshman at Ivy College. Right after graduation, he attended World University’s School of Dentistry. Before opening Keene Dental in 1994, he worked for free clinics and some of the finest practices in the District. He is part of the 123 Dental Association and stays up-to-date on the latest dental discoveries. When not striving to keep his patients happy and healthy, he’s enjoys hiking with his family in Rock Creek Park. https://images.squarespace-cdn.com/content/v1/603d40275646d67cf7c025b5/bf1d8b24-af2e-46f5-898b-ed347c1d1690/ceronne+bailey.jpg Our Team - Ceronne D. Bayley LLB (Hons) MBA S+ Associate Consultant Ceronne is a S+ Associate Consultant with over fifteen (15) years’ experience working with Boards and Senior Management in both the public and private sectors. She specializes in, inter alia, the provision of Corporate Governance training, and Board support services to a number of companies and new business owners. She is also a member of the Caribbean Corporate Governance Institute. A Corporate Secretary by profession, Ceronne is the holder of an International Masters in Business Administration, with Distinction, a Bachelor of Laws, with Honours, from the University of London and she is trained in Public Procurement Law and Practice from York University, Toronto Canada. She is currently pursuing chartered status as a Corporate Governance Professional from the Chartered Governance Institute (UK and Ireland). Her career in the legal and corporate field started at the Trinidad and Tobago Housing Development Corporation where she played an integral role in the Corporation. To date she has delivered corporate governance training, facilitated Public Relations Strategic Planning Workshops and development of PR plans and assisting various companies in the Insurance Brokerage industry to strengthen their corporate governance framework in accordance with CBTT guidelines. Affiliations: Ceronne has led analysis and studies among patients with Multiple Sclerosis for the Multiple Sclerosis Support Foundation, geared toward improving the lives of those suffering with Multiple Sclerosis. She is also a member and volunteer at the Trinidad and Tobago Red Cross Society and the founder and secretary of a non-profit organization called the Hydro Heroes Foundation that is mandated to serve and support those living with Hydrocephalus and their families. https://images.squarespace-cdn.com/content/v1/603d40275646d67cf7c025b5/b70318a2-3d21-409e-a61b-61b5a2c94785/Radha.jpg Our Team - Radha Ramkhelawan, MSC, BSA, KPIA, PMBP S+ Associate Consultant Tobias Keene, D.D.S. Hailing from Richmond, Virginia, Dr. Tobias Keene brings a bit of unabashed Southern hospitality to all his patients. He moved to Washington, D.C. over thirty years ago as a freshman at Ivy College. Right after graduation, he attended World University’s School of Dentistry. Before opening Keene Dental in 1994, he worked for free clinics and some of the finest practices in the District. He is part of the 123 Dental Association and stays up-to-date on the latest dental discoveries. When not striving to keep his patients happy and healthy, he’s enjoys hiking with his family in Rock Creek Park. https://images.squarespace-cdn.com/content/v1/603d40275646d67cf7c025b5/8879cee4-70eb-43dc-b89d-454fd3a5684f/Therone+Jack.jpg Our Team - Therone Jack MBA BSC CIPD S+ Associate Consultant Tobias Keene, D.D.S. Hailing from Richmond, Virginia, Dr. Tobias Keene brings a bit of unabashed Southern hospitality to all his patients. He moved to Washington, D.C. over thirty years ago as a freshman at Ivy College. Right after graduation, he attended World University’s School of Dentistry. Before opening Keene Dental in 1994, he worked for free clinics and some of the finest practices in the District. He is part of the 123 Dental Association and stays up-to-date on the latest dental discoveries. When not striving to keep his patients happy and healthy, he’s enjoys hiking with his family in Rock Creek Park. https://images.squarespace-cdn.com/content/v1/603d40275646d67cf7c025b5/b12bb812-79f4-4aaf-9864-b5251859e8b4/Sweden+Hewitt+Profile+Picture.jpg Our Team - Sweden Hewitt BA BSA Business Development Officer Tobias Keene, D.D.S. Hailing from Richmond, Virginia, Dr. Tobias Keene brings a bit of unabashed Southern hospitality to all his patients. He moved to Washington, D.C. over thirty years ago as a freshman at Ivy College. Right after graduation, he attended World University’s School of Dentistry. Before opening Keene Dental in 1994, he worked for free clinics and some of the finest practices in the District. He is part of the 123 Dental Association and stays up-to-date on the latest dental discoveries. 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Develop strategic objectives and a strategy map utilizing an organisation assessment to set vision, mission, and strategy Articulate the six steps needed to build a scorecard system and the three steps needed to implement these systems Explain the evolution of measurement and strategic management systems Identify reasons for adopting a balanced scorecard system. Module I. Introduction Module II. Overview of the Balanced Scorecard • Introduction to performance management and measurement • Balanced scorecard history • Benefits of using BSC performance systems • Contrast private sector and public agency use of scorecards • Key questions the BSC seeks to answer • The Nine-Step Methodology for building and implementing a balanced scorecard project • Anticipate challenges of scorecard systems • Indicators of successful projects • Time and schedule estimates Module III. Crafting your Strategic Plan using the Balanced Scorecard • Step One: Assessment - Utilize an organizational assessment to set vision, mission, & strategy • Step Two: Strategy - Identify customer groups and develop the Customer Value Proposition • Step Two (cont’d): Strategy - Develop Strategic Themes and Strategic Results • Step Three: Strategic Objectives - Develop strategic success drivers • Step Four: Strategy Mapping - Develop cause-effect relationships among the objectives • Step Five: Performance Measures - Derive Strategic Measures, targets, & thresholds • Step Five (cont’d): Performance Measures - Derive Strategic Measures, targets, & thresholds • Step Six: Strategic Initiatives - Define criteria for Selecting and prioritizing Initiatives Module IV. Implementing the Balanced Scorecard • Implementation issues • Align strategy and work throughout the organization • Transform data into information • Software options for managing performance information • Develop an internal and external communication plan • Cascade the scorecard throughout the organization • Employee motivation • Link strategy to resource decisions • Link performance to rewards • Scorecard roll out, training, and change management Module V. 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